Smart Molding International 2-2020

17 newsfeed www.smart-molding.com Remote factory accep - tance tests and the ability to provide a true remote start-up service (SAT - site acceptance test), ensuring customers maximise the opportunities provided by 4.0 technology and our ex - pertise, wherever they are. SACMI, then, is leading the re-opening of international markets by providing cus - tomers with close support worldwide. Sensors, cameras and virtual reality have taken remote plant acceptance tests (FAT, factory accep - tance test) out of the realms of science fiction... and into the real world! With several contracts already signed across a range of businesses and industries, this is a field in which SACMI leads the way as it seeks to eliminate the distance separating cus - tomer and supplier. During acceptance tests, the customer experience is 'total': audio-visual links and real-time data extrac - tion from machines allow for streamlined interaction with guaranteed results and optimal customer satisfac - tion. SACMI, after stand - ing shoulder to shoulder with customers all over the world since the earliest stages of the emergency, has now proven it's ready for the post-COVID phase, when virtual assistance will be an increasingly essential element during the design, start-up and after-sale as - sistance phases. This epochal challenge – the remote start-up of a complete, automated line - extends beyond the SACMI factory acceptance test to include the subsequent SAT, a delicate, complex phase that includes assembly of themachines at the custom - er's facility, followed by their start-up and testing. Thanks to the widespread diffusion of new 4.0 technologies, training local technicians step-by-step to assemble individual components and guiding personnel - whomay not necessarily be trained to manage a certain type of machine - as they start up new lines is taking assistance to a whole new level. Following several suc - cessful test completions with leading interna - tional customers in re - cent weeks, the remote start-up of complete, highly automated lines has taken on the form of a structured package of solutions and proce - dures. SACMI provides such packages for both customers who take delivery of plants in situ (SACMI machines and plants requiring assembly and start- up) and, more generally, customers who, in this new scenario, make new invest - ments where they can rely on a sole provider capable of 'virtualising' every single stage of supply (shipping, as - sembly, start-up and testing) with guaranteed results. This strategy is under - pinned by the partnership principle, which lets SACMI work with customers to meet shared challenges. It has ensured that customer investments in new ma - chines and plants (equipped with cutting-edge sensors capable of inter-commu - nicating and interacting with the remote assistance platform) have, in recent years, yielded outstanding returns. Moreover, cus - tomers can also count on advanced virtual reality as - sistance packages, provided by the SACMI Customer Service Division; these are constantly being upgraded to ensure the highest levels of innovation. SACMI's successful com - pletion of the first fully re - mote SATs in the field has sent the market a clear message: the way forward is to work together on the best practices needed to accelerate the re-opening of industry and bring our expertise directly to the customer’s premises. SACMI www.sacmi.com Virtual FAT and SAT ensuring continuity for SACMI customers worldwide