Together with its customers, KraussMaffei has developed the virtual pioneersClub: A service platform that makes rapid reaction times possible – and further strengthens the personal contact between the customers and KraussMaffei. The pioneersClub is now being officially launched.
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The platform is designed primarily for digital customer service. At the center is the personalized machine overview. Here, customers can call up all the information on their machines centrally, for example the manual or machine-specific construction plans. The platform is suitable both for stationary and mobile machines: All the data are thus available at any time at any place. If customers require a specific spare part for a machine, they can find it in the stored spare parts catalog. The order is made via the integrated online shop, which customers can access around the clock and purchase spare parts on special conditions. In event of questions, the pioneersClub provides the appropriate network: Customers can get in touch with their individual contact partner at KraussMaffei via the platform.
Until now, access to the pioneersClub – as a first step - has been available to customers from Germany and Switzerland. They can register free of charge. Registration will also be possible in other countries by the end of the year.
The KraussMaffei pioneersClub team is looking forward to further developing the pioneersClub together with our customers. Among other things, an area with applications and training for the machines is planned. "We are eagerly awaiting further ideas and suggestions from our customers, for they know best what they need in their daily work. We thus remain in close contact with our customers and can shape the digital future together with them. Just like in a club – the pioneersClub," says Frank Wiedemann, Head of Digital Customer Experience.
