When it comes to support, Absolute Haitian pulls out all the stops
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As Absolute Haitian’s installed base of machines has grown, so has the company’s commitment to providing its customers with aftermarket support that will drive their success. In the past few months, it has hit some key milestones established with the goal of exceeding the industry’s expectations:
• $6.5 million in stocked parts for U.S. and Canadian customers with cost-effective pricing
• Evening and weekend shipments with door-to-door options for delivery
• 40+ field service engineers for fast onsite support
• 7 internal technical phone support engineers for complimentary troubleshooting
• Evening and weekend technical phone support
• In-person hands-on training and free online training
“We have established a guiding principle – Exceeding a Higher Standard of Support – and we use it to guide our daily activities,” said Randy Wendling, Director of Aftermarket Operations. “Our philosophy is simple: We develop partnerships with customers for long-term, mutually beneficial relationships. We are active listeners who find out what our customers want and determine the best ways to satisfy those needs.”
