Oerlikon HRSflow opens new plant for prompt customer support
Covering an area of 1,200 square meters, the new service facility is equipped with advanced machinery and a highly specialized team. It enhances Oerlikon HRSflow’s operational flexibility, enabling the company to deliver fast, efficient and high-quality assistance for all hot runner systems.
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The plant includes a fully equipped workshop for restoration and maintenance, two CNC lathes, advanced quality-control instruments and a dedicated packaging workstation. A vertical automated warehouse further optimizes logistics, streamlining operations and improving turnaround times.
The service team in Italy consists of more than 30 professionals and includes CNC lathe operators, packaging and warehouse specialists, planners, Sales Support Engineers, workshop technicians and injection moulding process experts. Guided by a continuous improvement approach, the service team works closely with the Application engineering and R&D department, collecting and analysing data to prevent recurring issues and optimize hot runner system performance.
“In a challenging market context, where service resources are often streamlined to optimize costs, our company has taken a different approach by reinforcing its capability to deliver exceptional customer support through the establishment of a dedicated unit - said Marco Polesello, Customer Service Director at Oerlikon HRSflow. “We believe that our distinctive strength lies in our unwavering commitment to customer service as the most effective means to meet our clients’ needs.”
With manufacturing sites in Europe, Asia, and North America, and over 50 service centres worldwide, Oerlikon HRSflow offers 24/7 technical support.
The company’s customer service portfolio includes:
• Installation of Oerlikon HRSflow systems
• Process tuning and optimization through try-outs
• Customer training on system maintenance
• Customized spare-parts strategies to minimize downtime and maximize productivity
This new facility marks another important step in Oerlikon HRSflow’s ongoing commitment to delivering innovation, reliability and customer-focused excellence across the global injection molding industry.
